Thank you for shopping on our website. To ensure your satisfaction, we provide you with the following return policy. Before you choose to return a product, please read the following guidelines carefully to ensure that you meet our return requirements.
Return terms:
1. Return time:
You have 30 days from the date you receive the goods to return or exchange them. After 30 days, we will not be able to process returns for you.
2. Conditions of return:
Goods returned must be left in new, unused condition and all original packaging materials, labels, accessories and instructions must be intact. If the goods show any signs of wear, damage or use, they cannot be returned.
3. Non-returned Items:
The following items will not be returned:
a. Selling specials
b. Personalized customized goods
c. Unpacked software, DVD, audio, and video products
d. Consumables, such as food, cosmetics, etc
e. Goods subject to legal restrictions
4. Return process:
If your return application meets the above conditions, please follow the following return procedures:
a. Submit a return application through our Customer Service Center on our website
b. We will review your return application
c. After approval, we will send the return address and return number
d. Please indicate the return number on the package or in the accompanying documentation when you return the product
e. After receiving the goods and confirming that they meet the conditions for return, we will issue a refund
5. Refund method:
Refunds will be refunded through your original payment method, usually within 7 business days of receiving the returned item. The refund amount will be refunded according to the actual condition of the product after deducting the relevant fees.
6. Freight borne:
a. If the goods are returned due to our reasons (such as wrong delivery or quality problem), we will bear the return freight.
b. If the return is caused by the customer, the customer shall bear the return freight.
7. Replacement Policy:
For items that need to be replaced, please follow the return policy and we will re-ship the returned items upon receipt. Exchange also need to meet the conditions of return, exchange does not charge extra commission, but the customer must bear the related freight.
Reminder: Please make sure you read and understand our return policy before sending back your product. If you have any questions, please feel free to contact our customer service team. We will serve you wholeheartedly to ensure that you get a satisfactory shopping experience in our website.
8. For any questions concerning shipping, please email [email protected].
